St. Mary's Surgery
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Tell us what's wrong. Your NHS GP practice will promptly review, triage, and arrange care.
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General Practice Physician
Review: Asthma & prescription review. Peak flow 480 L/min (stable). Repeat Salbutamol inhaler issued.
📞 +44 7700 900123
✉️ sarah.jenkins@example.co.uk
📍 22 Westbourne Grove, London W2 5RH
Dr. Aaron Jonson has opened your joint pain inquiry (#AN-4821). A care disposition will arrive by 16:30.
Your repeat prescription has been sent electronically to Boots Pharmacy (Westbourne Grove).
In the NHS Total Triage model, patient intake is the critical junction where surging healthcare demand meets constrained clinical capacity. Today, millions of patients still face the 8:00 AM telephone scramble because existing online consultation tools feel either intimidating, excessively bureaucratic, or like an impersonal survey.
When patients feel vulnerable or unwell, they need clarity, warmth, and immediate confidence that their GP surgery has safely received their request. This redesign establishes a "Words First" principle: patients never self-diagnose; they explain their needs in their own natural words or voice, while Anima intelligently gathers structured clinical context according to clinical pathways.
High-contrast accessibility, authoritative clarity, and distinct touch affordances optimized for rapid triage.
A softer, glassmorphic palette crafted to de-escalate patient anxiety during distressing symptom intake.
Clinician Impact: The Clinician Triage Drawer reduces unstructured 8-minute telephone intakes to 22-second structured reviews.
Digital forms inherently favor patients with high literacy and digital confidence. Elderly patients, individuals with dexterity or vision impairments, and distressed parents frequently abandon complex multi-step forms and default back to practice phone lines.
Introducing Nurse Claire as a voice-first intake channel enables patients to speak naturally about their symptoms. Built with native speech recognition and multi-language support (Welsh, Spanish, Chinese), it turns an anxious moment into a calm, guided conversation.
Over 40% of patients experience anxiety and "consultation freeze" during rapid 10-minute GP appointments—forgetting secondary symptoms, medication timelines, or specific questions they intended to ask. The Before My Consult scratchpad provides a private, persistent space to record thoughts and attach them in one tap.
Pioneering personal AI agents like Instinct AI and Meta's Muse maintain longitudinal context on an individual’s daily vitals, sleep patterns, habits, and health history.
In this near future, patients will not manually fill forms. Anima's moat is becoming the secure clinical protocol for Personal AI Agents: allowing personal agents to interface directly with Anima's triage engine to surface structured requests into GP clinical systems (EMIS Web / SystmOne) with clinician oversight.
Health Problem • Joint or Muscle Pain
“I have had sharp knee pain for 2 weeks and find it hard to walk down stairs.”
Duration: 1–3 weeks • Trend: Getting worse • Impact: difficulty walking, sleep • Prefers: Phone